HR operations, or operational HR services, include administrative services, recruitment, job analysis, and employee relationship management. Theses HR practices are in place to support management and staff in their day-to-day business activities and are important factors in meeting an organization's goals.
Here are five functions of the HR team and ways you can support them to be as successful and effective as possible.
Robust hiring programs help attain high-quality candidates that best meet the organization's requirements. Effective HR managers understand this, and they develop job descriptions to attract people with the exact skills relevant to each position. They are also actively involved in the interview process to help narrow down the candidate list before department managers conduct in-person interviews with the most qualified candidates.
To set your HR department up for success - and ensure your organization has the most skilled and productive team possible - provide HR professionals with thorough, on-point job descriptions and expectations up front, and discuss with them the exact candidate type you are looking for. Adopt a standardized hiring process with clearly defined pre-interview questions.
HR plays a critical role in welcoming and orienting new employees. In addition to creating company policies and documents, HR professionals are responsible for ensuring new employees feel welcome and have the means and information they need to be successful in their roles. This includes support from management, workplace supplies, and communication tools.
Your HR team is only as effective as the resources they are given. Update company policies and handbooks annually and involve HR administrators in the process. This helps safeguard your organization and ensures new employees have the most current information. The HR and communications teams should collaborate to prepare detailed, easy-to-follow documentation and internal collateral to clearly convey company policies, messaging, and expectations.
HR managers analyze workplace culture to determine employee engagement and satisfaction levels. They are charged with addressing any issues or conflicts that could lead to dissatisfied employees. Employees who feel supported by HR and other leaders are more engaged and often more productive. This directly improves the bottom line and reduces the cost of replacing and training new employees.
Although HR managers are trained to identify and solve problems, workplace culture can change over time. Provide your HR team with opportunities for continued professional development and adequate time to engage in classes and training. Like the rest of your employees, an HR team that feels supported will be more effective and engaged.
Businesses must maintain employee records, which include information such as job descriptions, performance assessments, and discipline records. Additionally, to ensure compliance, HR professionals in many organizations must also track employee attributes such as training and certifications to ensure compliance with state and federal regulations.
Ensure your HR department has the tools they need to effectively manage important employee information. Resources such as staff scheduling software often include tools that make it easy to track training and certifications. Some software takes it a step further and notifies managers when certifications are nearing expiration. This makes it even easier for your HR department to stay on top of compliance issues.
HR managers often work closely with other managers in departments across the organization. From hiring the right people to resolving performance issues and providing guidance on training and compensation, HR managers assist fellow managers in establishing and maintaining a strong and productive team.
Provide your HR manager with the tools to collaborate and share schedules with managers across the entire organization. This helps administrators in every department and location, as everyone always knows which employees are working when and where.
A skilled and efficient human resource department is an asset to any organization and a key component of any successful business. The HR department influences every aspect of an organization by providing structure and guidance for all employees - the true heart of any operation.
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